frequently asked questions at a repair shop

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These are some of our most frequently asked questions at the shop.

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Does your auto body repair shop handle insurance claim repairs?

Yes, we are an ICBC express valet repair shop as well as an authorized collision repair centre for BCAA, Family Insurance and RSA. This means one stop shopping and your claim can be handled right here with no hassles or confusion.

What should I do in the event of an accident?

Just give us a call (250-492-7882) and we will take care of everything. We have a 24 hour recorded answering service with the phone number for a tow truck company on the message, call us any time day or night. If your car is not driveable just have it brought to 232 Rosetown Ave. Check out our Reporting your claim page for more info.

Does your auto body repair shop do restorations and custom work?

Absolutely, but we only do top quality work. For example, we will NOT fiber glass over rust or serious damage. The best way to fix rusty panels is to weld in new metal in the rusted out areas. As for custom paint, we will also only do top quality work. The days of the $600 paint job are gone for us unfortunately.

Do you have a replacement vehicle I can drive while my car is being repaired?

Absolutely!! We have a fleet of nice, clean new model replacement vehicles. Most insurance claims will cover the cost of this as well. Call us for details.

Where is your auto body repair shop located?

232 Rosetown Ave., Penticton, BC, Canada. 60 km from the Washington border, 400 km east of Vancouver. Just two blocks up from McDonalds off of Main Street.

What are your hours of operation?

Our hours of operation: 8:00-5:00 Monday through Friday. Excluding major holidays.

Are your technicians certified to repair my hybrid vehicle?

Yes, our technicians undergo annual ICBC training to ensure that we are at the forefront of all repair techniques and able to repair ANY vehicle.

My vehicle is only a couple months old and I was recently in an accident. If it's not repaired by the selling dealership will my factory warranty still be valid?

Yes absolutely, our auto body repairs will not conflict with any part of your factory warranty. Our technicians are equally or more qualified than any dealership technician.

My vehicle has frame / unibody damage - will it ever be the same again?

This is one of the most common misconceptions with collision repairs. Yes, anything is repairable in this day and age and it is our goal to give you back a vehicle that is as good as, or better than, it was before it was in a collision. Our frame measuring and straightening equipment is state of the art and our frame technicians have extensive experience with frame / unibody repairs. Also, to give you total peace of mind, we always complete a 4 wheel alignment immediately following any structural repairs just to be 100% positive that everything is perfectly re-aligned to factory specifications.

My vehicle has frame / unibody damage - will it ever be the same again?

This is one of the most common misconceptions with collision repairs. Yes, anything is repairable in this day and age and it is our goal to give you back a vehicle that is as good as, or better than, it was before it was in a collision. Our frame measuring and straightening equipment is state of the art and our frame technicians have extensive experience with frame / unibody repairs. Also, to give you total peace of mind, we always complete a 4 wheel alignment immediately following any structural repairs just to be 100% positive that everything is perfectly re-aligned to factory specifications.

I am from another province or country and I was invloved in a collision while here on holidays. Are you guys able to process my insurance claim?

Yes, we can process any insurance claim from any insurance company from anywhere in North America. Just call us and we will take care of everything as promptly as our schedule permits.

More Questions?

Have a question you don’t see answered here? Contact us today and we will do our best to help.

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