FAQs | Auto Body Repair Shop

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These are some of our most frequently asked questions at the shop.

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Are your technicians certified to repair my hybrid vehicle?

Yes, our technicians undergo annual OEM/factory training to ensure that we are at the forefront of all repair techniques and able to repair ANY electric vehicle (with the exception of Tesla). Please call our fellow CSN shop Kelowna Performance Collision for anything Tesla related.

Does your auto body repair shop handle insurance claim repairs?

Yes we are part of the ICBC Repair Network as well as an authorized collision repair centre for BCAA and Definity/Family Insurance. This means one stop shopping and your claim can be handled right here with no hassles or confusion.

What should I do in the event of an accident?

Give us a call (250-492-7882) and we will take care of everything. It helps if you have already initiated your claim with your insurance company before calling us. If your vehicle needs towing please call Penticton Towing at 250-491-1991. Check out our Reporting your claim page for more info.

Does your auto body repair shop do restorations and custom work?

We no longer do this kind of work as insurance collision repair demands have increased significantly. Please give us a call and we would be happy to recommend some local restoration shops that can help you out.

Do you have a replacement vehicle I can drive while my car is being repaired?

Absolutely!! We have a fleet of nice, clean new model replacement vehicles. Most insurance claims will cover the cost of this as well. Call us for details.

Where is your auto body repair shop located?

232 Rosetown Ave., Penticton, BC, Canada. 60 km from the Washington border, 400 km east of Vancouver. Just two blocks up from McDonalds off of Main Street.

What are your hours of operation?

Our hours of operation: 8:00-5:00 Monday through Friday. Excluding major holidays.

My vehicle is only a couple months old and I was recently in an accident. If it's not repaired by the selling dealership will my factory warranty still be valid?

Yes absolutely, our auto body repairs will not conflict with any part of your factory warranty. Our technicians are equally or more qualified than any dealership technician.

My vehicle has frame / unibody damage - will it ever be the same again?

This is one of the most common misconceptions with collision repairs. Yes, anything is repairable in this day and age and it is our goal to give you back a vehicle that is as good as, or better than, it was before it was in a collision. Our frame measuring and straightening equipment is state of the art and our frame technicians have extensive experience with frame / unibody repairs. Also, to give you total peace of mind, we always complete a 4 wheel alignment immediately following any structural repairs just to be 100% positive that everything is perfectly re-aligned to factory specifications.

I am from another province or country and I was invloved in a collision while here on holidays. Are you able to process my insurance claim?

Yes, we can process any insurance claim from any insurance company from anywhere in North America. Just call us and we will take care of everything as promptly as our schedule permits.

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